First business acc issue

I have been with FNB for quite a few years. This is the first time I have been disappointed in service. I opened my first business account online, received a phone call very soon after. Now I keep getting messages to submit documents which I have done a few times already. Phoning the number provided also doesn't help. It's as if no one wants or cares to answer. I just want to find out what is happening? I need to deposit money in there, to finalise things, but it keeps on giving me an error(assuming it's because documents haven't been checked and sorted out)! Please could someone help me with this?! They already delivering my card today, yet my account isn't sorted out!!!