DB
Deoche B

1 reviews | Active since Nov 2017

19 Mar 2018, 11:01

First and Final interaction with FNB

This is my first interaction with FNB and believe me there won't be another one. I received my Discovery Gold Card a week ago already and still can't activate it. Reason being, Discovery is waiting for FNB to do FICA and update it on their side. This is ridiculous! Discovery is doing their best to assist and already escalated the situation with FNB, but still nothing. Know I am hearing that I need to wait for tomorrow afternoon to find out if this issue was updated. This is really poor service from FNB and I won't recommend them to anyone, not even my worst enemy.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Mar 2018, 11:32
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply19 Mar 2018, 11:34
Official

***NF