Finish the FICA process before your account is frozen - yet no-one can help at FNB

FNB Business account has been closed. Since June, have called and been to the banking hall for over 4 hours, and the FICA matter has not been resolved (account now frozen): Finish the FICA process before your account is frozen. Have used secure chat - but still when asked to log into the portal, it shows no action required. Why should account be frozen if there are cases of checks by FNB staff? To who should we get help as we have been to the banking hall, on call, online etc to no avail?. My suspicion: The account is not set properly as regards online banking.. Very frustration