MT
Masauso T

1 reviews | Active since Oct 2017

05 Oct 2017, 11:44

Finding the money which stuck in the ATM machine

I was depositing money on FNB machine, while I was busy with the transaction the machine shuttled down and the money was stack inside the machine, I didn't get any slip or proof back so I reported to the issue but they are saying that they can't find the money

Your help will highly be appreciated

Tembo ********** 035

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2017, 14:03
Official

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)