1 reviews | Active since Sept 2014
FINANCIAL INSTITUTION WITH NO SERVICE
<p>After a huge mixup about misleading information with regards to upgrading my accounts I have requested that all my accounts be downgraded back to gold status. I have not had access to my gold credit card account for the last month and also not been able to use the new premier credit card that was opened for me. I have since paid all my outstanding amounts and requested that the premier card account be closed. This is a month ago!!!! Since I have had no feedback except for the - we are working on it response. Now i am being charged bank fees for ABSOLUTELY no service received. If i have not been able to use either credit card accounts for the last month I should DEFINITLY not have to pay service fees for nothing!!!! All I want is the premier account closed and access to my gold credit card account.... </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Still no feedback as promised by yesturday. Premier credit card account still not closed or transfered to gold account.... how long more... or are you milking clients for all the service fees you can get....?
Still no feedback as promised by yesturday. Premier credit card account still not closed or transfered to gold account.... how long more... or are you milking clients for all the service fees you can get....?