TM
Tintswalo M

1 reviews | Active since Sept 2017

15 Feb 2018, 07:40

Financial Emancipation

I have had an FNB account since I was a teenager. For all intents and purposes, I love banking with them. I love the efficiency of their digital banking.

However, I noticed their willingness to provide me with a temporary loan of up R4300, however they are unwilling to allow me the chance to buy a product(a cellphone, which I really need as a matter of urgency worth R179 a month for 24 months).

This to me as an accounting graduate makes absolutely no sense to me. How am I able to afford a loan of up to R4300, to be paid back within 30 days but not R179 per month?

I am not entirely fami**** with the National Credit Act but this does look very irresponsible of a bank to be willing to offer a large sum of money in debt versus a reasonably spread out debt. It just looks like an attempt by a bank I love to lock me into a lot of debt that I definitely would not be able to pay off.

Because I clearly need a phone, at terms of R179 it's definitely affordable, but to take out a R4300 debt to buy it cash elsewhere and fail to pay them back looks like a plot to set me up for failure. And as a loyal customer of the bank, I do not appreciate that at all.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Feb 2018, 11:36
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

TM
Tintswalo M's update15 Feb 2018, 11:49
Reviewer Update
I already received this response via email, it still does not address the fact that I somehow cannot make a simple cellphone purchase online, which after reading your terms and conditions I do not understand why I seem to still not qualify to buy. As I have met all the requirements to qualify for.