SB
Sheilla B

1 reviews | Active since Feb 2015

27 Feb 2015, 12:28

Financial ************** or Xenophobia

I am a foreigner living and working in South Africa legally. I have Permanent Residence and I am waiting for my ID bk (ID). I have been banking with FNB for the last 6 years, every single month without fail my paycheck goes into my FNB account. I have been a very loyal client until a day ago when I went to request for a personal loan from the bank. In had only sat with the consultant for 2 mins when she said to me 'I am sorry, you don't have any ID and you can't get a loan'. Upon further inquiry and indicating that I am waiting for my ID from Home Affairs, she indicated that there was nothing she could do as the system automatically kicks foreigners without IDs out. This looks like a clear discriminatory practice with FNB and was not happening for the first time to me. 2 years ago, I tried to buy a car with FNB and the interest rate and deposit that they wanted was way too high and I only got financing from another bank. How come my salary is good enough without any ID? I am not the only foreigner with such horrible experience with the bank. As foreigners who are invested in South Africa, FNB should stop this and we should move from the bank and ask others in our circles to do so.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2015, 09:32
Official
Hello sbenyera,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 636024 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)