*********** financial advisors

Alright, so since may 2022 i have an issue that just doesn't get resolved and i don't understand why as it is such a minor issue.. A temporary loan that is in arrears of R10 which FNB failed to deduct the whole amount. Now this outstanding R10 is reflecting negatively with the credit bureau. Circumstances prevent me from going to a branch but is that not why FNB is available telephonically? But every time i phone them, i get told they will transfer me to the relevant department. This cycle continues four to five times until i get transferred back to the first department i was transferred to. Why FNB? Why is it so difficult to sort out an account in arrears that you are at fault for? And now I have a bad credit record because of it.