CB
Charles B

1 reviews | Active since Apr 2012

05 Feb 2015, 12:10

Finance declined results in account closure

NST Chrome opened and account with FNB late 2013. Over R6m has been through the account since then and the first time we needed them to assist us as a valued client there was no support whatsoever. We app**** for finance on 2 vehicles which was declined due to a director being flagged with judgement on ITC for R60 000. This was an error and is being resolved. A letter confirming this was provided however, the application was still declined. Calling business banking I spoke to the most *********** person I have ever had the misfortune of coming across. After 15 minutes all he said was he couldn't help and has to refer me to someone by email.<br> <br> FNB has really disappointed us and we're moving our account over to ABSA who are happy to have us an overlook the Judgement error.<br> <br> I would not recommend any services offer by FNB to my worst enemy. It's a good thing they spend so much money on marketing..

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2015, 12:35
Official
Hello charles.debeer,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 618501.

Regards
Complaints Resolution
Melinda Duvenhage
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