Finally get a credit card but no card and no contact

This is part one of this ridiculous service: https://www.hellopeter.com/first-national-bank/reviews/fnb-credit-card-department-***********-and-you-have-to-call-us-back-system-is-disgusting- **********

So after all of that, once again, I got 3 emails in 3 days for documents that I had supp**** multiple times before. I sent them again anyway each time, but this didn't seem to register. I then asked for help from the lady who set up my account who was amazing. She looked at everything that has happened, apologised and looked into it. Apparently, the document that was required was none of the ones requested in the aforementioned emails.

Now, according to my app and online banking, I have a credit card with an account However, it would be nice if I actually had the card to go with it. I don't want to hear that they still need to contact me because this apparent card account has existed since last year and that excuse is not going to work at all. I have had ZERO contact about the existence of the card and it is 2 weeks into January. I am now paying for a card that I have not received and that no one at FNB seems to care about. And then there are all the eBucks points which I am losing out on which was one of the reasons I switched.

I gave this company a grace period over the holidays but this is mind-blowing ridiculous. I opened my account in OCTOBER and if I had known this was going to be the service then I would have stayed at my other bank.