Finally, assistance from eBucks / FNB (not via complaints department either!)

On the 14th August I had an issue with FNB / eBucks which - due to a simple system error - disqualified me in getting my eBucks for the month of July. As this was just a system glitch, I thought it could be sorted over the phone - but no one could assist at all.

Eventually, I opened a case via HelloPeter (directed to customer complaints) , tried to resolve through Premier Banking and ********** (as well as chatted to about 5 people / credit managers) but no one could assist. I had numerous reference numbers and everyone was 'investigating' for 8 business days (!) I was dumbfounded at the resources used by FNB for this small error, with no resolution!

Yesterday, I used my own methods and got hold of Mohudi Tema at eBucks. Within 5 minutes he'd seen the issue, corrected and started to manually allocate the eBucks. A few hours later - everything was done and complete! Thank you!

FNB definitely need far more staff like him that can listen and action an issue. I think the complaints and resolution department really needs to take a few tips and see how efficient things are supposed to be. A company can't be burning all it's resources on a simple query.

Thanks again, Mohudi!