Final Escalation – Misleading Promotion & Pending CPA/NCC Referral

This serves as a further and final escalation regarding FNB’s advertised 500GB data every month for 6 months promotion, of which only 10GB was allocated.

I have now lodged multiple complaints and follow-ups without any meaningful response or resolution. The continued silence and failure to address this matter is unacceptable.

The promotion was clearly advertised as 500GB every month for 6 months. Delivering only 10GB constitutes a material discrepancy between what was marketed and what was provided. In terms of the Consumer Protection Act (CPA), Section 29 and Section 41, suppliers are prohibited from engaging in misleading, deceptive, or false representations concerning the nature, benefits, or quantities of services offered.

At this stage, FNB’s failure to:

Honour the advertised promotion, Provide a clear written explanation justifying the discrepancy. It raises serious concerns regarding compliance with consumer protection legislation. If this matter is not resolved within a reasonable timeframe, I will proceed with lodging a formal complaint with the National Consumer Commission (NCC) and pursue further regulatory intervention where applicable. This issue could have been resolved simply and professionally. Instead, the lack of response demonstrates a concerning disregard for customer rights and statutory obligations. I am requesting immediate resolution.