Final Escalation – FNB Revolving Account Mismanagement & Unresolved Complaint

I am compelled to place on record my serious dissatisfaction with the mishandling of my FNB Revolving Credit Account.

I settled my account in full after it was handed to your appointed attorneys. Despite confirmation from Brooks & Luyt, and after I paid the alleged outstanding balance of R0.76, my account has not been properly reconciled with FNB.

I made repeated requests for Brooks & Luyt to update FNB, and eventually received written settlement confirmation that they would do so. Yet, two months later, FNB continues to ignore my payments and refuses to restore the facility, while still ********ly charging me fees.

This ongoing failure has resulted in negative reporting on my ITC profile, which is both damaging and unacceptable.

I raised the matter on HelloPeter and was contacted by your agent, Oratile. Despite sending her all supporting documentation via three separate emails, the complaint was closed on the basis that she “tried calling me.” I have received no such calls, as confirmed by my call logs. This shows a blatant disregard for due process and proper investigation.

I escalated the matter again through the banking app, but only received automated responses. No resolution has been provided, and the issue remains unaddressed.

FNB charges premium banking fees, yet the service provided in this matter is negligent, unprofessional, and prejudicial to me as a long-standing customer.

This serves as my final escalation to FNB. Should this matter not be resolved within 7 business days, including full reconciliation of my account, correction of ITC reporting, and reimbur*****t of any ******** charges, I will proceed to lodge a formal complaint with the Banking Ombudsman and other relevant regulatory bodies.