Filthy service from FNB

FNB has treated me and my company very unprofessional. My card expired end of November and when I logged in the internet banking, I saw that a new card as ordered as early as October 2018. I have not received the card till todate and I have on numerous occasions called the bank and they make me hold for 20 minutes and more each time and every time I am told the matter will be escalated, this is the 4th time I am given that lousy response by the call centre each time I go. I even visited the Santon branch to try make a new card, I was told will be called as a card is already ordered. I cannot use my account as the card has expired and the card has expired. When I told the Call Centre Agent that I am not happy with service and would open an account with a different bank the call centre agent told me I can do as I like. This is a filthy service I have ever experience in what I thought is a professional bank. This is Unathi Mzizi from Thandolwethu Mayirha Trading and Projects

Reference number from call Centre is RS ********** 79466