1 reviews | Active since Jun 2011
Fickle Nonfunctional Repository
As a bank in SA who claims "Experience unlimited banking that combines quality, usability, safety and easy-of-use to manage your money anywhere, anytime", it could not be further from the truth! If you lodge a ***** complaint it will disappear for weeks before anyone contacts you, if you are a private banker you are wasting your money because there is no outstanding service received from these employees, the divisions within FNB are unable to communicate with each other and in spite of numerous communications from the client to FNB you will be handed over and threatened with section 129 notices being issued for accounts that are supposed to be frozen. The level of incompetence is perhaps the only area in which FNB excel at exceeding customer expectations.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologize for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologize for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)