1 reviews | Active since May 2018
FICA/KYC
Was SMS'ed about missing FICA documents for an account opened 5 months ago and then had my accounts frozen the following week (I've been an FNB client for 10 years and had already FICA'ed about 6/7 years ago). I'll admit your premier bankers on the phone were very helpful but when I tried to email the documents through I got a reply stating "Delivery has failed" due to your mailbox being full. It's unacceptable that I cannot access my accounts due to your inbox being full.
I'm also not sure about why I SMS'ed this and why I wasn't called or something appeared on my FNB app, you're constantly pushing to be aware of phishing ****s and I thought this was one of them. Please sort out your inbox and KYC protocols.
Good day LenSmith1 ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day LenSmith1 ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)