FICA trash
<p>daniel-timothy**** 1<br />I have a business account with fnb and have been happy since the day it was opened, thinking yes FNB stands behind what they say that they have the easiest business accounts, I have been an FNB client for over 15 years and have always stood by it but now I have had it, when opening the account you are required to fill the FICA docs I did so account worked business started growing, I then received a sms stating the docs needed to be done, I went in found out that just cause 2015 was not written next to the initials that it was not accepted, okay cool so I do it all over again, couple of days ago I received the same sms and then today they froze it, I have just lunched a retail Vape store and my open day is on the 1st, this will be a huge train smash if I do not get this sorted by then, I will be conducting ******* business if I then ask clients to pay into my personal account so what do I do change my open day cause FNB messed up, I can only say if it impeads my business and causes a loss in revenue I can only start legal action this is not fair to the client especially if the client has rectified a internal issue, I can imagine I am not the only one and I can guarantee FNB will feel this mistake for thousands have been upset, I have friends also dealing with this and have been doing so for a week, I cannot afford this on an opening day please FNB help ASAP</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 947747
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 947747
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
