Fica team harassing clients

Over a period starting last year the Fica team has lost reports that had to be sent in again, when you phone they tell you the person you sent it to does not work there anymore, They ask for IDs of people that have been deceased for 17 years and is not needed for fica, they send SMSs they will freeze your account, and when you phone and hold on for 20 minutes before they answer the sms must have been a mistake. They keep on harassing me . FNB does not respond to my complaints. I have complaint now on their website 3 times but they ignore me. I will complain to the FSB and ombudsman.