FICA REGULATIONS - FROZEN ACCOUNT

I have been waiting 3 weeks for a specialist consultant to contact me to resolve my frozen account with FNB, that is phoning each day on the hour and still nobody responds to one calls. After having gone through my bank to ask what is the documents that they need, which by the way all these documents were given in June 2014 and again November 2014, I fowarded the documents to the current kycfreeze email address. That Monday the consultant contacted me to say he has received my documents and promise to call me 11am the next morning, which never happened, so I start calling again. Finally Thursday I get a call to say a copy of an ID is required which I send through and received. Now I call again only be told it is now with Auditors and they have a backlog but the operator cannot tell me what is the turn around time. I am so frustrated I have salaries and suppliers to pay and I am not getting anywhere. Need help!!