fica registration

I was contacted by contractor of fnb for the fica registration i told the person everything including my documentation were ****** and gave the person the case number. After that i never heard from fnb again till about 3 weeks ago when acc. suddenly where frozen. I called the call centre and i was put in touch with a Goodwill Mthembu i again told him and gave him my case number. i also gave him all he asked for. On Friday the 19.06.2015 i got this reply from him (Hi Theo i was just alerted that the account is been uplifted anytime now. Sorry for taking so long, i guess the auditors had a backlog.). Since then i have send 2-3 email per day asking what is going on and why my acc. is still frozen but to no avail just nothing except read reports