FICA policy
On the 6th of April 2016, I want to withdraw money from my FNB credit card, unsucsessfully. 10min after I had tried I received a sms from FNB that the transaction was declined due to the fact that there is outstanding documents from my side to comply with FICA. I have no problem to FICA, but my problem is that I was not notify in advance of the actions that FNB is going to take regarding the FICA prosses. The second problem I have is that what will happen if a person was stranded in the middle of the night in a different town not able to withdraw money? ??????
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FNB (First National Bank)'s replyOfficial
15 Apr 2016, 08:19Hello gustav1975,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 905723.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 905723.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply15 Apr 2016, 08:19
Official
Hello gustav1975,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 905723.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 905723.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)