FICA nightmare

I was asked to FICA in October of last year, which I did. In November I was told again I need to FICA, which I did for a second time. They then captured all the details wrong so I had to dispute. I was told to complete a dispute form with a new FICA document, which I did. I do not hear back so I checked online banking portal for FICA status, documents all clear, none outstanding. Great.

Last Saturday I get an SMS to say business account and linked accounts all frozen. I call to ask why. Documents not received. No point complaining about people not doing their job so again, I send the documents. Now, again, I cannot get hold of any relevant personnel to confirm receipt of these documents and release account. Securechat pushes me to call this number: ***. I call that number, they transfer me to 3 different depts then push me to call ***, who then tell me to call the first number again. NO response on follow up emails, WITH reference numbers... I am just at wits end now. I am a Gold Business banking client and I cannot do business because of their incompetence. Its unacceptable and quite frankly as soon as funds are released, I am moving to Nedbank