Fica nightmare & call centre pass the buck

My business needs to submit Fica document annually to FNB. I had 6 days notice yo submit the documents and my accounts were frozen. I have made 7 phone calls to FNB to find out what I need to submit with no luck. I get pushed from Pilar to post by the call centres. KYC call centre sends me to Business Banking and Business nanking sends me to KYC. Half the time it goes through I just get cut off with a rate me answering machine. No ownership or responsibility for getting it right. You hold on for 10 to 15 minutes each time just to be put through yo someone else or be cut off.