MP
Margaretha P

1 reviews | Active since Jan 2019

26 Jan 2019, 14:13

FICA Nightmare ***NF

So I've had this support ticket ( ********** NF) for 16 days now. My business account has been frozen for months. I've been in correspondence with FNB since early December regarding this matter. They put a hold on your account without any warning whatsoever, and then you have to deal with the fallout. I've read complaints here on hellopeter of people who had their business accounts frozen for up to 6 months, with the process stuck in some black hole inside the the FICA department. How on earth are you supposed to run a business like that? The customer service is atrocious, no one can inform you on what the issue is. I urge any sane person not to trust their money in FNBs hands, because you will lose your sanity. What is most concerning is, it seems the rot in South Africa has already spread deep into our private institutions as well. The window to move as much money out of this country as possible is closing at an increasing pace.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jan 2019, 08:59
Official
Good Day Margaretha Pretorius  Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: *** Regards, Hello Peter Team Tel number: *** 
MP
Margaretha P's update28 Jan 2019, 19:05
Reviewer Update
You are useless!! You provided me with a copy of freaking Luv Dog Pet SPA CC Appointment of Sole administrator. I've already provided the appointment of Sole administrator for the trust form bac**** Who on earth is handling this!!? You are beyond ***********!!
MP
Margaretha P's update28 Jan 2019, 19:08
Reviewer Update
So after three months the most *********** person on earth just asked me to provide the appointment of sole administrator form which I completed and submitted a month ago. But guess what form he/she attaches. Some totally different business' document to be completed. It's not even a blank form!??