JW
Juanita W
1 reviews | Active since Jul 2011
09 Dec 2015, 13:38
FICA messages / CONFUSION at FNB
I got a sms on the 9th of November stating I need to submit FICA documents for verification. On the 11th of November I got a sms (I KEPT ALL PROOF), stating that I must ignore the previous sms it was sent in error. Yesterday (08/12) FNB sms'es me that I can no longer use my account!!!! After numerous phonecalls and emails and submitting the documents, my account is FROZEN!!!! This is such an inconvenience and NOT my fault!!! IF they had not sent me the second sms this would have been sorted out by now!!!! I am so upset as I can do NO transacting!
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FNB (First National Bank)'s replyOfficial
09 Dec 2015, 14:15Hello JuanitaW,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please be advised that the account has been verified and activated.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please be advised that the account has been verified and activated.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Dec 2015, 14:15
Official
Hello JuanitaW,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please be advised that the account has been verified and activated.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Please be advised that the account has been verified and activated.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)