FICA/KYC Uselessness

<p>For some reason FNB provide you with a personal banker that does not handle the FICA side of your account???</p> <p>Instead they then have a useless KYC department that only sends e-mails and sms messages.</p> <p>They do NOT respond to any return e-mails. Don't bother trying to phone them either, that does not work and they had me phone 5 different numbers without any success.</p> <p>Now a DEPOSIT into my account is blocked as the account has been blocked.</p> <p>Apparently only debit orders are allowed to go off - where is the logic in that????</p> <p>I used to think FNB was 5 star - definitely NOT anymore.</p> <p>If it was easy to change this business account I definitely would.</p>