FICA/KYC DOCUMENTATION

<p>Have you discussed your complaint with your Private Banker or FNB Branch? : Yes</p> <p>Are you an Existing FNB Customer? : Yes</p> <p>Complaint Relates to : FNB Business</p> <p>How can we help you? : FNB ACCOUNT: 6*********xx REFERS - FNB FICA/KYC validation sucks and is beyond belief poor, disorganised, and ***********! Reference my email below on my business accounts: Dear Onnica; 1. PbL Mandate was returned signed TO YOU ON THE WEEKEND = CONFIRM RECEIPT!!!!!!!!!!!!!!!!!!!!!! 2. Pton Mandate returned herewith 3. Herewith Fin 2016 Statement by Auditor: IT AGAIN SHOWS HOW LITTLE FNB KNOWS ABOUT ITS CLIENTS ? BODY CORPORATE?S ARE REGISTERED AS SS Section 21 COMPANIES PRINCETON BC = SS176/2007; AND COJ LISTS SOME BC?S AS ******XX BODY CORPORATE; OR AS IN ********* AS SS *********! FOR GOODNESS SAKE ? WE ARE NOT RESPONSIBLE FOR HOW COJ-METRO REGISTERS OUR ADDRESS ON THEIR ACCOUNTS AS DEBTORS! I REMAIN TOTALLY DISGUSTED & UN-IMPRESSED WITH FNB FICA/KYC PROCESSES. ADVISE WHERE I CAN LAY MY SERIOUS AND ONGOING COMPLAINT WRT THIS PROCESS AT FNB?</p> <p>LAST WEEK = ON THE 10TH NOV RCVD SMS MESSAGE [WHILST ON LEAVE - DID NOT READ IT] - 7 DAYS WARNING BY FNB TO FREEZE ACCOUNT IF "UNKNOWN DOCUMENTS" ARE NOT SUBMITTED] - THEN 2 DAYS WARNING FOLLOWED BY BUSINESS ACCOUNT FREEZING; IF I WANT HELP TO UNFREEZE, THEN PHONE THIS # + REF # - PHONED - GOT HOLD OF A CALL CENTRE - THEY CANNOT UNFREEZE ANY ACCOUNT!!!!!!!!!!!!! AND CERTAINLY OF LITTLE/NO HELP<br /> <br /> </p>