FICA - Just cant get it right

At the bank's request spent hours at the branch in Dec 2014 getting Trust documents scanned and so on. Then over the past few months kept getting further requests on email for the same documents again. Provided some again, and also provided documentary evidence that the documents they were requesting had been provided to the branch (the Trust documents are too large to scan and email)<br> <br> Despite this - the Trust account was blocked at monthend - so we cannot make any payments. And despite the agents knowing they have all the documents, apparently they cannot unblock the account because (a) the system is not working or (b) they are waiting for the auditors. <br> <br> Based on the service promises we have been moving towards all our banking with one bank, and are now seriously regretting and reevaluating that decision.