FICA INFO NUMBER NO ONE WORKS THERE!!

what is the reason for sending a text message regarding Fica, but you call the number sit on the phone from 9:24 - 10:00 yet all you get is horrific migraine inducing music but no one answers. I went in the branch yesterday because I needed to create an Online banking profile in order to release a payment. No one asked me for Proof of residence... Stacey assisted me as I took off work stood in a queue waiting, which took longer than 2 hours due to there only be 3 computers to use.

What is the point of sending text messages to clients yet no one answers the phone. I have now wasted 36 minutes waiting to speak to someone and NO ONE ANSWERED THE CALL ........

I work, I do not have time driving up and down to the branch because you have no one to answer a phone. This is ridiculous, I replaced my card some time in November and now I have to go back for something that should have been requested when I was there!

ABSOLUTELY RIDICULOUS AND ATROCIOUS CUSTOMER SERVICE ...