FICA INCOMPETENCY

FNB had requested FICA for my Trust account which was delivered July2014, &confirmed received by MS 11/07/2014 subject to IDs of 3 beneficiaries which were provided. On 17/12/2014 AS called needing FICA for 3rd trustee which was changed 2010& submitted at time. Being on holiday I said they must follow up in January, since all confirmed in July2014. On 05/01/2015 relationship manager MM confirmed receipt of ids and upload to system. On 03/05/2015 once again I received email from MM requesting ID of changed 3rd trustee 2010 as previously confirmed. I resubmitted ALL documentation for FICA of all 3 trusts which was confirmed received in order by MM and Regional Manager AC. On Friday 26/06/2015 18h07 FNB calls looking for FICA of third trustee. 1. THIS IS INCOMPETENCY at it's level best!! 2.Why phone me AFTER business hours ? Earlier in the year the Rotary Account I had previously opened with FNB was also frozen despite the treasurer submitting all documentation previously. There was no apology for difficulties with transacting and unreceived/returned monies from sponsors and participants of one of our main fundraisers in March. It took over three weeks despite many promises. FED UP!