FICA FROZEN ACCOUNT

Without being notified to RE FICA our trust account, it was frozen. We were advised that they were missing an ID doc - which we supp****. After the account wasn't released we again contacted FNB FICA Dept to be advised that Financials were required. This was done. Again a few days later the account was still frozen. No one can advise who to speak to in order to escalate the issue. We have a large premium being paid into this account which can't be deposited or confirmed if it has been deposited. This issue has been raised with our relationship manager, only to be informed that, there are lot of other clients in the same position, and that there is nothing she can do about it. The FICA Dept is basically holding us to RANSOM and someone higher up in FNB is allowing this to happen. Thus preventing us from conducting our day to day business. The latest news, when contacting FICA Dept today, was \you need to complete a questionnaire"what questionnaire"