Fica document mayhem

I have been a loyal customer of FNB for over 5 years. Since March my account has been suspended once which was sorted out as we did everything that was required by law and now I received an sms stating that my account will be suspended again on Thursday the 6th of October 2022 if I do not submit my Fica documents which was done 3 times already. I now have had it. The call centre told me there is nothing wrong on my account and they will escalate it but in the meantime, I have customers that need to pay. I have already opened a new account and am now opening a case with https://www.obssa.co.za/ This is unacceptable. Never did I receive this kind of service from FNB and never will I do business with it and it's incompitant staff. I have submitted the fica documents 2 to 3 times and still no resolution. They also completed their part incorrectly.