1 reviews | Active since Jun 2016

23 Jun 2016, 09:37

FICA Disaster

<p>My account is frozen and I got a lot of sms's, and I tried to phone the provided number, but unanswered after holding on for ages. I left a message to call me back as requested, but instead I got more sms's instead of a phone call. Tried other numbers, but all in vain. I just need an email address to send the FICA documents to. That is all, but communication is not possible!!!!!</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2016, 11:04
Official

Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Your reference for the above complaint is 947237.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)

's update24 Jun 2016, 07:01
Reviewer Update

The issue is not resolved and your email address and telephone number is hidden. So still not able to communicate to you. I have not been contacted yet...