FICA department- worst service ever.

TJ Mesatywa supposed manager of FICA section of FNB doesnt have the decency or the etiquette to responsibly respond to clients of FNB. Despite being a premier client (which i think nowadays is more of a money making scandal rather than having any benefit), my emails to her regarding the update of my residential address has not been attended to and have been ignored. My first phone call to her- she responded she would be in touch and I have not heard from her since. TJ is obviously unable to cope with her job as a manger and is very ineffectful. My address has still not been correctly updated and FNB and FICA refuse to do anything about it. Most *********** service i have received. So ready to change to a bank that has more intelligence. I Also wrote a complaint to my Premier Bankers however, it was blatantly ignored and not even acknowledged. Premier clients my ass. You are taking my money and not providing your so called advertised and promised service!