FICA catastrophe and shocking Customer Service

Although the FICA issue was kindly rectified I would like an explanation on why our account was frozen without contacting us! Its such ******** and I have repeatedly asked for feedback from both your Complaints Department and RB Jacobs. It caused havoc this side and its TOTALLY unacceptable!<br> <br> Ref for FICA: 165-602-45<br> Ref for complaint: 180951<br> <br> Also, somehow an unrelated ***** cheque DEPOSIT which was then incorrectly reversed also meant that when our account was fixed, we were showing arrears on our account?<br> <br> I am TOTALLY fed UP!