FICA - bring documents but account still frozen

Yesterday on 3rd Aug 2015 16h30 I submitted documents to NANCY for FICA. She took over 10 mins to scan one rates bill. I submitted ID as well. SHE DID NOT LIFT THE FROZEN STATUS. SHE OBVIOUSLY HAS NOT BEEN TRAINED WELL. SHE ANTOGONISED ME BY SAYING I SHOULD GET MY ACCOUNTS JOINED. I HAVE BEEN MARRIED FOR OVER 4 YEARS_ WHY AM I ONLY HEARING ABOUT THIS NOW - WHAT ****PY SERVICE FFNB GIVES CLIENTS IF THIS IS HOW I HEAR ABOUT IT. BACK TO TOPIC AT HAND WHY DID SHE NOT LIFT MY FROZEN STATUS - MUST I GROVEL AT HER FEET, MUST I BEG HER TO LIFT THE STATUS - MUST I BRIBE HER - WHAT MUST I DO - I DID EVERYTHING THE SMS SAID BUT THE BANK STAFF MEMBER NAMED NANCY FAILED TO 1) LIFT FROZEN STATUS 2) CALL A MORE SENIOR PERSON TO ASSIST WITH ACCOUNT AS *** I GOT MARRIED AND THE USELESS BANK CANNOT COPE WITH A NAME CHANGE. DEAR DNB - PEOPLE GET MARRIED OR CHANGE THEIR NAMES - PLEASE LEARN TO COPE WITH THIS. LIFT MY FROZEN STATUS AS I GAVE THE PAPERWORK IN. I AM BEGGGING YOU - BEGGG DO NOT PHONE ME I WILL NOT TOLERATE YOUR EXCUSES