FICA - Blocked Account

I am really disturbed by the bad service I have received from FNB thus far. I have only been a client for the last 2 weeks and have called into the call centre twice already hoping to get some form of assistance however on both occasions the call centre agents where unenthusiastic and un-helpful.<br> <br> My card has now been blocked as I apparently have not provided the documents to the FICA dept. When I fetched my card I gave my ID and proof of residence I was told I wouldn't be able to collect the card if these documents weren't provided. How is it then that my card has been blocked. If this is the service I am receiving after only 2 weeks I would hate to know how I will be treated in a few years time.<br> <br> I am considering paying the credit card and going to another financial institution, if there is one thing that really gets to me it is bad service as I am in the service industry and telephone etiquette is of utmost importance when assisting clients.