FICA again

our two business accounts were blocked without notice beginning of this month.<br> only when we went in to investigate we were told the FICA documents were required.<br> but we supp**** everything in July and September 2014, but the documents could not be traced!<br> we could supply email proof but the email address was returned: no such user!<br> eventually the clerck traced the lady and she found the documents.<br> same thing with the other account where FNB even employed a law firm to obtain the documents from us.<br> but when that company was contacted we learnt that the person responsible was no longer working there.<br> no trace of the documents supp****, but eventually they were 'found' at the bank as well.<br> we spent four hours in total at the branch and expected the accounts to become unblocked.<br> not so. We had to got back and this time went to the manager Enrico straight away.<br> he was helpful and polite and able to trace the lady responsible and to discuss the documents with her.<br> we cleared all queries and were told to now expect a phone call...we are still waiting and still unable to pay our accounts! Manager on holiday, nobody else to be contacted???<br> no concern about our business needs!<br> very fed up