FICA account freeze even though all documents sent

I've wasted more than a day of my life last year sending FNB FICA documents for a small business account. First I sent it via their online upload. Later someone else from an outsourced company called me and asked for the same documents. That person disappeared. Later I've e-mailed and had phone discussions with 2 other people at FNB. It was a painful process. In my last e-mail (last year) I was told that I would be contacted if any other documents are required. I wasn't contacted.<br> When I tried to use my account this month it gave an obscure error message. After being passed around the third person told me that they didn't receive all documents and I'll have to go through the whole FICA process again. I insisted that it is unfair and should be helped quickly since I'm threatened with legal action due to accounts not being paid. She just said she needs to follow process. So, now some of the documents will be outdated, I'll have to get that again, I have to do the same questionnaire that I've done more than once last year and mess up the business' accounting by paying for accounts from my personal account.<br> <br>