FICA - Account blocked

My Business accounts have been blocked as new FICA documents are required. The accounts were blocked without FNB notifying me of such. I have subsequently provided FNB with all the documents requested, I have spent time at the Claremont Branch, I have spent hours with the FNB call centre. I get put on hold for 15 minutes at a time and then cut off! <br> <br> I can still not get my accounts unblocked and I cannot speak to anyone who understands the process to get an account unblocked!<br> <br> I have been a customer of FNB for over 20 years but I plan to move to another bank - any other bank will do. FNB does not deserve my business - they are totally clueless!!