1 reviews | Active since Mar 2015
FICA
Around November 2013, FNB requested a number of documents from me to FICA a trust I administer. About 2 week s ago I received an SMS saying I need to contact FNB re FICA, and my account would be frozen until it the situation was correct, I contacted FNB and was told someone would contact me soon. As I need to pay accounts I waited a few days and logged a complaint, which stated that I the complaint would be followed up in 24 hrs, three days later I am still waiting. Phoning again to day I was told that the complaint will be escalated. <br> <br> On phoning today I checked my contact details which I have tried to correct 5 times, only to find my email, cell correct but not my home tel - incompetence springs to mind <br> <br> How can FNB claim to be service orientated if they cannot FICA me correctly the first time and now leave me un -operational. <br>
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Business Banking to be investigated.
Your complaint ref number is 647024 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Business Banking to be investigated.
Your complaint ref number is 647024 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)