FICA

Documents requested by FNB for FICA compliance were submitted about 2 weeks ago. All 3 business accounts are still frozen. When we call to query we get told there is nothing management can do except escalate the query to priority department. We have no confirmation that they have what they need or any feedback as to how long it will take for FNB to process the documents. We cannot pay suppliers or salaries. We just want to know what the massive delay is, PLEASE.