FICA
<p>As a premier client of fnb I am totally disgusted at the service I received from the call centre agent. Advised me that they have been battling for months with my bond because I have not done fica on my bond. </p> <p>This was the very first time I have received a call to this calloba to even advise me of this. This after the fact that my bound bounced. </p> <p>I then further get a message today that I should honor my account before further action is taken. </p> <p>I have been a client for over 15 years and this is the service I get. </p> <p> </p> <p>Wait it gets better. I get a credit card renewal on the same day. Do you think I needed to fica that? No of course not. So how is it that I need to fica my home loan when everything is linked to 1 profile? </p> <p>Disgusted!!!! </p> <p> </p> <p>Highly considering moving all my accounts.</p>
Good day Ms. samantha-de-sousa
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. samantha-de-sousa
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
The roll on effect of the above complaint is only getting more disturbing. I have now had my access "flexible" bond removed from my account.
When contacting the call centre I was informed it was due to my bond"bouncing" in January due my apparent content notification to fica my account
I am appauled by this and cannot believe the service I am receiving.
I called in on Tuesday 07 March at 13h05, to be told that it would take between 24 and 48 hours to resolve.
I followed up on this same call on Friday to be advised that the flexible bond team had been out of office the entire day.
We are exactly 1 week in and my account is still not activated.
Absolute disgust to the treatment one receives from a institution where I have been a client for so many years.
Just shows what fnb regards as adequate customer service
The roll on effect of the above complaint is only getting more disturbing. I have now had my access "flexible" bond removed from my account.
When contacting the call centre I was informed it was due to my bond"bouncing" in January due my apparent content notification to fica my account
I am appauled by this and cannot believe the service I am receiving.
I called in on Tuesday 07 March at 13h05, to be told that it would take between 24 and 48 hours to resolve.
I followed up on this same call on Friday to be advised that the flexible bond team had been out of office the entire day.
We are exactly 1 week in and my account is still not activated.
Absolute disgust to the treatment one receives from a institution where I have been a client for so many years.
Just shows what fnb regards as adequate customer service