FICA

I am disgusted, disappointed and livid at the service that I have received from FNB.<br> <br> I received a notification advising that I must submit my documents for FICA ,I emailed my documents to [Email Removed] twice and seen that someone read my mail and also visited the midrand branch, and my details were updated successfully.<br> <br> However now my account has been closed and I am being advised that its due to me not submitting my documents for FICA.<br> <br> What In God's name was updated then at the Branch? Why didn't I get any notification before closing my account that one of your agents did not do their job probably.I asked her to update both accounts,smart account and fluid account.<br> I called the call center and spoke to 4 different agents,they were putting me from pillar to post like as if they don't know what they doing.<br> I want this account activated within 24 hours, I cannot just go to the branch anytime as I am also working.<br> I went to the branch early this morning and they were over 40 people in front of me.<br> This is utter nonsense.I am a loyal client and have been banking with FNB for years, I do not expect to be treated in this unfair manner, I wanted to pay for my marathon race.