Fica

I am so fed up with fnb. First, they froze my account because they needed the documents in order for me to fica, I received no sms or call that they need it. I wanted to pay for my groceries and after it declined I got a sms saying that my account has been frozen, I must please send through the documents required to fica so I did. All good and well, they activated my account again, few weeks later, I got a sms, some of the documents are unclear or incorrect. I called them and they said they will send me a form that my husband must fill in as proof that we are married and proof of residence, we did that. Now, in this week, I received another sms saying, your fica document are unclear or incorrect. I have got the recording of the last conversation, where the lady stated that, this is the final document, they have everything they need, there will be nothing else, everything is sorted now. Needles to say, I got a sms again in the week.