fica

Weare an educate centre and have a business account with FNB. Our account has been blocked due to fica. We then went to parow and khayelitsha branch to enquire what was required. We went to submit all the docs at vangate mall, assisted by a very *********** Claudia who took over an hour to assist us, she then called EDD as couldn't tell us how long this unblocking would take and she was informed by EDD that the validation takes up to 48 working hours and we would then be informed if the docs we submitted were in order. So we should have been contacted by the 21st of September the latest. Did not hear from FNB the whole week. On the whole25 September i emailed Michelle Abrahams who promised to contact EDD to check on the progress, and she was told that we needed to come in to sign a new mandate. Mandate arrangements and visited the vangate branch again on Monday the 28 September to sign a new mandate. Yesterday we emailed Michelle and she informed us that EDD is still processing our docs however there's no time frame, thus she cannot tell us how long this fika process takes. This is very frustrating as we opened our account at an FNB branch and it's frustrating to hear tha