*********** FIC department.

FNB Business has to be the worst bank to open a business account with. The FIC department is the most useless there is. I was presented with incorrect information in 2022 and when I brought it to their attention they requested that I submit ID, Proof of addresses, complete forms etc and email to an FNB email address or risk my account being frozen. I did all of this last year and the account wasnt frozen. This year again in November 2023 I get an email for FIC verification to sign off a document that confirms the information that FNB has. The information on that document is still incorrect and has not been updated with the information submitted in 2022. I rep**** and informed them of this with the date that the email was sent in 2022 along with the CK2 form. Today I get a notification that I must upload documents to activate my profile. Why? All the documents were submitted to the bank last year. The message further makes reference to a "Business Profile" tab. I have their online page open and I cannot for the life of me find this tab. Why is everything so difficult with FNB. I still dont know what documents they want from me and now with debit orders going off tomorrow my account is not activated as per their message. I have personal accounts with them (including wife and both children) which I should seriously consider moving.