iL
isaac L

1 reviews | Active since Jan 2012

03 Oct 2015, 11:30

felt unsaved

this morning(around 10.30) i went to your branch to make cash deposit upon arrival i was shocked. A customer was shouting and swearing at his fellow customers.i felt sorry for the lady who helped him because he shouted<br> and swore at her throughout.i really felt unsaved to be in such enviroment.eventually i let security personnel<br> know about the incident he said he is used to such people.not sure if i will use your branch again.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2015, 12:39
Official
Hello the rock,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 823784NF.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)