FEES DEDUCTED WHEN THEY SHOULDNT HAVE AND CANT GET

on 19/12/15 and 4/1/15 we visited the FNB Branch at Cresta re opening an account. Was advised that the NEW ENCORE PLATINUM was the account we should open and that if we held R5000 in the cheque acc or R10000 in a savings there would be NO monthly fees. Consequently we opened a cheque acc with A TOTAL OF R6000.<br> <br> We had no need of the account due to various circumstances until AUGUST .Then on 4th August we noticed that R95 PER month had been deducted as FEES SINCE OPENING of the account.. I immediately called to ascertain what had happened ref RJ*** and it was agreed that NO fees should have been debited UPTO 31/July BUT from then NEW fees app****. Someone higher up would however call me to sort this out. On 11th Aug received a call, again explained problem about FEES prior to JULY and received same response -being escalated to someone higher. I pointed out that I didn't intend to pay for FEES AFTER July either if it took them time to sort this out. SINCE then despite many different calls to me and from me and e mAILS TO AND FROM AND numerous references I still have NOT got my money back AND FEES are still being removed !!!! THIS IS CR*P . Close and give me my money