Fees billed

The below charges on my FNB sim are incorrect as I do currently have a limit of R1 set up on my account yet you allowed a breach of this.

Description Cell Phone Number Amount VAT Total Data Out-of-Bundle 27********* 7.88 1.10 8.98 Connect 500MB Deal3 27******xx 0.00 0.00 0.00 Data In-Bundle 27********* 0.00 0.00 0.00 Total excl. VAT R 7.88 VAT at 14% R 1.10 Total incl. VAT R 8.98

I have also had an issue which I have raised and no one has resolved it with me been charged R40 on my FNB account for a sim replace which the Sandton City branch that I went to told me a sim replace was free. I tried unpaying the transaction and then FNB just debited me again.